![]() ![]() Shows agent availability and online status.Sends article recommendations from your Help Center.Allows customers to check the status of their order and request refunds and cancellations. ![]() Lets customers chat with your agents with questions.In Gorgias, you can set up a chat widget that: It’s a great choice for solo store owners who want to offer basic customer support at no cost to them. Shopify Inbox is a free, basic, and customizable live chat app that you can use to offer customer support and convert shoppers on your website. However, note that standalone live chat apps aren’t as robust as helpdesks: If you want to provide omnichannel customer support (or support on email, social media, WhatsApp, SMS, and/or phone on top of live chat), then you should consider a full-blown helpdesk. On top of supporting customers after an order, live chat apps also help you offer pre-sales support to convert visitors into paying customers. ![]() If your biggest priority is chatting with shoppers on your website, then you might be looking for a live chat app. Live chat and chatbot apps: Talk with shoppers in real-time □ Compare Gorgias vs Zendesk to make the right choice for your online store. However, ecommerce is one of Zendesk’s lower priorities: They’re more dedicated to enterprise-level users, like airlines and telecommunications companies with thousands of support agents. Zendesk is so popular because it’s the oldest cloud-based helpdesk. Zendesk is one of the best-known helpdesks, which is why we’re including it on this list. Zendesk: Another well-known option for a Shopify helpdesk □ Compare Gorgias vs Re:amaze to make the right choice for your online store. With Gorgias, you can reach out to customers to offer discounts and other incentives, offer pre-sale support, upsell customers, and track your support team’s impact on sales. One key difference is that Re:amaze is solely focused on customer service, while Gorgias helps you with customer service and revenue generation. However, Re:amaze is not ecommerce-focused, so you won’t have access to as many ecommerce features as you would with Gorgias. Note: Gorgias is also available on other ecommerce platforms ( BigCommerce and Magento) on top of Shopify. ![]() Gorgias starts at $10 per month for up to three agents. Don’t worry: Spam messages don’t get billed as tickets, only real conversations with your customers
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